Supreme Auto Glass — Terms of Service
Version 1.2 · Effective 2026-10-08
1. Acceptance of Terms
These Terms of Service ("Terms") are an agreement between you and Supreme Auto Glass Inc. ("Supreme Auto Glass", "we", "us") governing your use of the Supreme Auto Glass mobile application and web app (the "App") and the mobile auto glass services you request through it (the "Services"). By creating an account you confirm that you have read these Terms and agree to be bound by them. Your agreement is recorded as a dated consent record that references this exact version. If you do not agree, do not create an account or use the Services.
2. Eligibility
You must be at least 18 years old and able to enter into a binding contract to create an account or request Services. By using the App you represent that you meet these requirements and that you are the owner of, or are authorized to request service for, each vehicle you submit.
3. Customer Accounts
You may create an account with an email address and password or with Sign in with Apple. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly if you believe your account has been accessed without permission. We may suspend accounts that show signs of misuse while we investigate. You may optionally enable Face ID, Touch ID or Android biometric sign-in in Account → Settings & Security. Biometric verification is performed entirely by your device's operating system; Supreme Auto Glass never receives, stores or has access to your biometric templates, facial geometry or fingerprint data. Enabling it creates a device-bound sign-in credential for that device only, which you can turn off at any time in Settings or by signing out of that device.
4. Accurate Customer Information
You agree to provide accurate, current and complete information (name, phone number, email, service address) and to keep it updated. Quotes, scheduling and communications depend on this information; we are not responsible for problems caused by inaccurate or outdated details you provide.
5. Vehicle Information
You may enter vehicle details manually or by scanning the VIN label. VIN decoding uses public National Highway Traffic Safety Administration (NHTSA) data to pre-fill year, make, model, body style and trim. You are responsible for confirming that the decoded information is correct before submitting a request. Glass part selection, pricing and features (such as rain sensors, heads-up display or ADAS cameras) depend on accurate vehicle information. Vehicles from your quotes are saved to your account ("Your vehicles") so you can reuse them for future requests, and you may remove a saved vehicle at any time from the quote form. Removing a saved vehicle does not alter the vehicle information recorded on existing quotes, appointments, invoices or service records.
6. Quotes
Quotes are prepared by Supreme Auto Glass based on the vehicle, glass type, features and service type you submit. A quote is an estimate of the price for the described work. If the vehicle or damage differs materially from what was submitted (for example, a different glass part, additional features, or undisclosed damage), we may revise the quote before performing the work and you may accept or decline the revised quote.
7. Quote Expiration
To keep pricing current, a quoted price is valid for a limited time shown in the App (currently one hour from when the price is issued). The App displays a countdown and may send you a reminder before the quote expires. When a quote expires it is marked Expired and can no longer be accepted; you may request a new quote at any time. Expiration of a quote does not create any charge or obligation.
8. Scheduling
When you accept a quote you select a service window (for example, morning or afternoon) on an available day. Windows are arrival windows, not exact appointment times. We may need to reschedule because of weather, parts availability, traffic or safety conditions; if so we will notify you through the App and/or email and offer another window. You may reschedule through the App subject to availability.
9. Mobile Auto Glass Services
Our technicians travel to the service address you provide. You agree to provide a safe, legal location with enough space and access to the vehicle, and to make the vehicle available at the scheduled window. Some work may be postponed when weather (rain, extreme temperatures or wind) would prevent a safe or proper installation. Adhesives require a safe drive-away time that the technician will communicate; you agree to follow the technician's post-installation instructions (for example, leaving retention tape in place and avoiding car washes for the stated period).
10. Customer Responsibilities
You are responsible for removing personal items from the work area, disclosing existing damage or prior repairs around the glass, informing us of aftermarket tint, sensors, cameras or modifications, and ensuring that the person present at the service is authorized to approve the work and sign on your behalf. Advanced driver-assistance (ADAS) camera recalibration may be required after a windshield replacement on equipped vehicles. Recalibration is not included in the glass quote: it is quoted separately when we can perform it, or you will be referred to the vehicle's dealer or a calibration specialist. You are responsible for arranging and paying for any recalibration that is not part of an accepted Supreme Auto Glass quote.
11. Payments
The price due is the accepted quote (less any discount applied in the App, such as the new-customer discount), plus applicable sales tax and, for card payments, the card processing fee shown before you pay. Accepted payment methods are those offered in the App at the time of service, which may include cash, Zelle, credit/debit card, or insurance billing. Payment is due when the work is completed unless the job is billed to insurance. The final receipt shows the Final Total, Amount Paid and Balance Due. All payments are generally final once services have been completed. Refunds are not guaranteed and may only be issued in exceptional circumstances at the sole discretion of Supreme Auto Glass Inc. Any approved refund will be handled directly by Supreme Auto Glass Inc.
12. Square Payment Processing
Card payments are processed by Square, Inc. ("Square"). Your card details are entered into Square's secure card form; Supreme Auto Glass does not receive, store or have access to your full card number or security code. Square's own terms and privacy policy apply to its processing. The App receives only a payment confirmation and limited details such as card brand, last four digits and a Square payment reference, which appear on your receipt.
13. Electronic Signatures and Authorizations
At completion you (or your authorized representative) may be asked to sign electronically on the technician's device to confirm that the described service was completed and, for card payments, to authorize the charge. You agree that your electronic signature has the same effect as a handwritten signature and that the signature image, together with the date and time, may be stored with the job record and reproduced on your receipt.
14. Customer Identification
For card payments, and otherwise where reasonably required to prevent fraud, the technician may photograph a government-issued ID of the person authorizing payment. The image is stored privately with the transaction record, is reproduced on the final receipt for that transaction, and is used only for verification, dispute and fraud-prevention purposes. If you decline to provide identification where it is required, we may ask for another payment method.
15. Insurance-Related Assistance
If you choose to bill a job to your insurance, you authorize us to share the vehicle, service and invoice information needed with your insurer and to accept payment from the insurer on your behalf. You are responsible for any deductible, uncovered amounts and for providing accurate policy and claim information.
16. No Guarantee of Insurance Coverage, Approval or Payment
Supreme Auto Glass does not decide coverage. We make no representation that your insurer will approve a claim, cover a particular part or feature, or pay any amount. If the insurer denies, reduces or delays payment, you remain responsible for the balance due for the completed work.
17. Invoices and Receipts
We issue electronic quotes, invoices and receipts (PDF) through the App and by email. Receipts for card payments include the Square payment reference and, when captured, your ID image and electronic signature. You can access your invoices from the App under Invoices.
18. Promotions and Referral Program
New-customer discount: the App may automatically apply a one-time new-customer discount to a customer's first accepted quote, subject to the conditions shown in the App (once per account; not combinable with other offers unless stated; may be modified or withdrawn for future quotes; discounts already applied to an accepted quote are honored).
Referral Program: When an existing customer successfully refers a new customer to Supreme Auto Glass Inc., both customers may receive a $20 service credit. The referred new customer receives $20 off their eligible service, and the referring customer receives $20 off their next eligible service after the referred customer's qualifying service has been completed and fully paid. Referral credits have no cash value, are not redeemable for cash, and are subject to eligibility verification. Self-referrals, duplicate accounts, fraudulent referrals, and other attempts to misuse the program are not eligible. Supreme Auto Glass Inc. reserves the right to review and invalidate referrals that do not meet program requirements.
19. Warranty
Supreme Auto Glass provides the warranty printed on your receipt and described in the App: a Workmanship Warranty for installation defects such as air or water leaks, wind noise and adhesive failure caused by our installation (currently stated as lifetime, for as long as you own the vehicle), and a Glass Warranty for manufacturer defects in the glass such as distortion, delamination or stress cracks not caused by impact (currently stated as 12 months). The warranty does not cover rock chips, impact damage, vandalism, accidents, pre-existing damage, or damage caused by failure to follow post-installation instructions. Warranty claims are submitted through the App; we may inspect the vehicle before honoring a claim. These Terms do not expand the warranty beyond what is stated on your receipt.
20. Communications
By creating an account you agree to receive transactional communications about your quotes, appointments, payments, receipts and warranty claims through in-app notifications, push notifications and email. Verifying your email address is optional; if you choose to do so, we send a one-time verification email to the address on your account. You can manage notification preferences in the App; some service messages (such as receipts or security notices) are necessary to provide the Services and cannot be turned off while your account is active.
21. Push Notifications
Push notifications require your device's permission and a device token that is associated with your account. You can disable push notifications at any time in your device settings or in the App's notification preferences.
22. Acceptable Use
You agree not to use the App to submit false quote requests, impersonate others, interfere with the App's operation, attempt to access other customers' information, reverse-engineer the App, or use it for any unlawful purpose.
23. Third-Party Services
The App relies on third-party services, including Square (payments), Apple (Sign in with Apple), Google Firebase and Apple Push Notification service (notifications), Resend (email delivery), NHTSA (VIN decoding) and an AI-assisted VIN label reader. These providers are governed by their own terms; we are not responsible for their availability or conduct.
24. Intellectual Property
The App, its design, text, graphics, logos and software are owned by or licensed to Supreme Auto Glass and are protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the App for its intended purpose. You may not copy, modify or distribute the App or its content.
25. Account Suspension or Termination
We may suspend or terminate your account if you violate these Terms, provide false information, engage in fraud or abusive conduct, or where required by law. Suspension does not affect your obligation to pay for completed work.
26. Account Deletion
You may delete your account at any time from Account → Settings → Delete account (after re-entering your password) or by contacting us. Deletion takes effect immediately on confirmation: your profile is de-identified, your sign-in is disabled, saved contact details, notification tokens and open or unaccepted quotes are deleted or de-identified. Information we must retain for legal, tax, accounting, warranty, dispute or fraud-prevention purposes (for example, invoices, receipts, transaction and completed-service records, signatures and service authorizations, and the consent records evidencing your agreement to these Terms) is retained for the periods described in the Privacy Policy and then deleted or de-identified. Deleting your account does not cancel any amount owed for completed work.
27. Service Availability
The App is provided on an "as available" basis. We may change, suspend or discontinue features, and we do not guarantee that the App will be uninterrupted or error-free. Service areas, hours and capacity are shown in the App and may change.
28. Disclaimers
Except for the written warranty described in Section 19 and any warranty that cannot be excluded by law, the App and the Services are provided without other warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
29. Limitation Provisions (for legal review)
To the fullest extent permitted by applicable law, Supreme Auto Glass will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of use, data or profits, arising out of or related to the App or the Services, and our total liability for any claim will not exceed the amount you paid for the Service giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you. [OWNER DECISION REQUIRED: have counsel confirm limitation, dispute-resolution and any arbitration/class-action language appropriate for the business.]
30. Changes to Terms
We may update these Terms. Each update is published as a new numbered version with its own effective date; prior versions and your prior consent records are preserved. For material changes we may require you to review and accept the new version before continuing to use account features; otherwise the new version applies to Services requested after its effective date.
31. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction, except where applicable law gives you the right to bring a claim elsewhere.
32. Contact Information
Supreme Auto Glass Inc. Phone: (305) 876-5656 Email: service@supremeautoglass.biz For any other contact method, please use the official contact information available in the Supreme Auto Glass app or on our website. No mailing address is published in this document.